Completely unable to access Legend!

Jerud

As of about 3 hours ago I’m completely locked out of Legend.

I was working in Legend (windows desktop app, stable) last night without issue. Today I resumed work (computer was asleep, I didn’t shut down the app) and noticed some weird behaviors - items appearing and disappearing as if a filter was being toggled, panes going blank during scroll, group-by panes with dozens of identical (but empty) groups.

So I relaunched Legend and it just hung on the Loading screen. Been there for hours now, on a solid landline connection. Same in the web app. I’ve totally lost access!

@Jay, I rely on legend for work and personal task management and am quite helpless right now. Can you provide an ETA for a fix?

Jay

Jerud Can you try opening it in an incognito window in your browser? I will check the error reporter and see if I can see any problems there.

Jerud

Same behavior in Incognito, I let it sit for about 5 minutes which is normally more than enough time.

Jay

Jerud I fixed a problem on your account in the backend that I think may have been causing it. Can you try it in an incognito window again?

It looks like there were two documents named WORK (2) and WORK (3) that only partially synced, and they were causing the load problems. I’m looking into why that would cause it to fail to load. I’ve seen that problem before in my test account while doing crazy tests but I didn’t think it could happen in production. And the symptom for me was that it would fail to load while offline but be ok while online. I am trying to track it down now.

Jay

Jerud I just released an update to both beta and stable that should fix this. It was in rare cases failing to save new documents, and then it was hanging on load if there were invalid documents. The update fixes both problems.

Jerud

OK I’m restored. The app still hung on Loading until I manually forced Refresh from the menu bar, then it came up OK. At first glance everything appears intact.

I had imported two backup versions of my WORK document, I think less than a week ago, in order to restore some blocks of items that had gone missing during the sync issues. I immediately deleted them to the Trash after I was done with them. So having them be the culprits for this problem is a bit aggravating, since they were not only in the Trash but – if I had been able to – I would have immediately erased them from the Trash already and dodged this particular setback.

Thank you for your very rapid response and getting me back online!

Jorge

@jay I still think its important to be able to completely wipe out stuff that is in the trash (in a manual matter of course). I have bunch of old documents that are just waste of space and resources and worthless to keep.

Jay

Jorge I agree. I’m focusing on fixing bugs and stability for a bit, then that’s high on my list of new features to add.