So, how are we triaging bugs/requests in this forum?

Jay

@David I’m generally creating tasks in my Legend referencing the threads here, and I group them in there. I don’t think there’s a great way to do grouping here without having to create a new tag for each group?

Jay

I posted a sticky thread “How to use this forum” based on this discussion. https://forum.legendapp.com/d/181-how-to-use-this-forum. What do you think?

DaveT

Jay Pretty spot on - you’ve nailed all that’s salient very succinctly.

One major comment: Give users an idea of what urgent is - data loss obvs, not being able to login in, ++. Otherwise everyone’s bug / feature is urgent ’cos it’s just occured to them. Indications will help to calm things down.

Minor: There’s a double ‘period’ at end of How to triage para.

Re: Forum features: I really like this 👍. Maybe it’s a separate sticky for other people to add tips and tricks? And / or has a link to 3rd party doc ‘Flarum hints and tips’ (or similar)?

Jay

DaveT Thanks, I added details about what defines Urgent and fixed the ..

Jerud I think for now people can just mention that in the text and tag it low priority and I’ll scope it to the right size. I’m a bit hesitant to add too many different tags because it could get overwhelming to manage, so I think let’s see how this goes for a while and we can add more if needed?

As for tag order, it seems Flarum orders them by popularity. It annoys me too. There doesn’t seem to be any way to change it.

Jerud

At one point, @Jay and I talked about how some requests are “far future”. Meaning that the requester knows the scope is huge, and is unlikely to happen anytime soon (if at all) – but it’s still an idea about how Legend can be used, and may have value. Should we have a way to tag those kinds of requests?

Jerud

@Jay , is it possible to “organize” the tags so they are grouped-up a little better?
Especially for the “priority” tags it’s a bit quicker to find the one you want when they’re arranged together.

LauraH

@Jay - I’d be happy to help mod as well if you’d like more help.

Jay

Thanks LauraH! I made you a mod. See https://forum.legendapp.com/d/97-so-how-are-we-triaging-bugsrequests-in-this-forum/16 for your new superpowers 🙂

Jerud

Are “Priority: Low” and “Low Severity” Tags supposed to co-exist?
If so, how should they be used?

Jay

Jerud No. I’m planning to triage all instances of Low Severity, tag them otherwise, and remove that tag. I just haven’t had a chance to yet.

Jerud That’s a good idea. I added a Mods tag that’s only for discussion amongst Mods: https://forum.legendapp.com/t/mods

Jerud

Also, is there a way to write a thread or send a DM to “mods only”?
That might be useful to occasionally discuss an unclear topic, or just get consistent guidance.

The idea being that regular users are not able to see these conversations.

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