White Screen on Iphone

skywriter

Hi, i’m getting often a white screen when i open the app on my iphone mini 13 ios17.0.3

I must close the app and reopen it so that i can use it !

Jay

skywriter Is this still happening for you? Do you see a pattern in when it happens?

skywriter

Yes all the time.
I open the legend app then i use another app after some time 10 minutes i open again the legendapp and there is a white screen (i have than to quit the app and open the app again)

Signerus

I too have Legend not working on my iPhone 8max after installing the latest iOS 16.7.4. Just a blank screen. Is this going to be fixed?

Jay

Talked to Signerus on Twitter and that problem seemed to be fixed by a restart.

I’m trying to look into it but somehow it’s not reproducing for me on my old iPhone 8 (I mainly use a Samsung). I’ll try borrowing a friend’s.

Signerus

I fixed the situation by reinstalling Legend. Thank You!

skywriter

I reinstalled the app, no difference.
When closing the app (swipe up so that it is in the background) after a while ( in the meantime opening other apps like safari whatsapp etc) when i open again the legendapp it only appears the white screen. I have to force to end the app from the backgroung and open it again so that i can see the content again.

Jerud

I’ve been having this issue with mobile for literal years.
It did it on my old iPhone 8 and still does it on my iPhone 13. Also my iPad (10th gen).

It used to be that any time I switched away from the app I would get a white screen when I switched back. This meant that I was routinely force-quitting the app the whole time I used it.

After the updates this past fall, this behavior has improved slightly – I can usually switch away and then back once or twice before I get the white screen. There may be a pattern related to locking/unlocking or the other apps I use when I switch away…but I haven’t spotted it yet. Happens on cell and wifi equally.

This is a true hang – I’ve left the app open for an hour (auto-lock disabled) with no change to the white screen. Really hurts app usability.

SamMarrocco

Jerud

Interesting. I have Legend on iPhone 14 and iPad. I’ve left it running for weeks without quitting, and I switch between apps all day long. I’ve never had it open to an empty screen. Perhaps a conflict with a background application that is ‘commandeering’ the display? You may want to try closing all apps a and working for a bit with only Legend to see if something is interfering with it….? Although I have a lot of apps running in the background, perhaps one of yours is different?

Jerud

SamMarrocco You may want to try closing all apps a and working for a bit with only Legend to see if something is interfering with it….?

A good suggestion, since the other apps running alongside Legend are surely relevant to diagnosing this.

I just don’t know how I’m supposed to get through multiple days without using anything on my phone besides Legend. That’s a tough ask!

Luckily I happen to have an old iOS tablet coming back to me in the mail. I’ll try using that to test.

To anecdotally eliminate a likely culprit: Do you use any Microsoft apps regularly? OneNote, OneDrive, Office, etc.? MS is a repeat offender in causing conflicts on every platform they touch so if you’re not using MS I’ll definitely start my trial-and-error with those apps.

LauraH

I also see this white screen on both my iPhone and iPad (and I have for a long time.). Same as @Jerud - I have to force quit Legend and reopen it.

SamMarrocco

Jerud

I only use Microsoft apps on my Windows and Mac machines, but never have on my iOS devices. I’m pretty platform agnostic, but I do make it a habit to regularly quit the apps on my iOS devices. I have quite a few apps for iOS, from thermostat controllers to some social media apps, and none has caused issue with Legend that I can tell. I do not use any Cloud storage such as One Drive, GDrive, etc. on iOS devices.

LauraH

For diagnostics… I use MS Teams and MS Authenticator on my phone regularly. I do not use Office, OneNote, etc. 🙂

Jay

It’s been happening to my dad but somehow never when I’m visiting him and he doesn’t see a pattern. I’ve never been able to reproduce it on any of my iOS devices. I’ll be back visiting my dad in a couple of weeks so I’ll see if we can find a pattern on his phone.

Jerud

Not in a position to test this but once I’m back on my feet I’ll try to pull together some actual repro.
I do use a number of MS apps and wouldn’t be surprised if they’re part of the problem.

SamMarrocco

No sooner did I mention that it hadn’t happened to me, I had it happen twice in two days. None of the apps mentioned in this thread were running in the background, and a Legend restart fixed it. Not that it probably matters, but mine was a black screen, probably because I run in dark mode on iOS iPhone. I haven’t seen it yet on iPad.

asdfasdfasdf

This happens to be several times a day, roughly every other time I open the app.
iPhone 14 with iOS 17.3. Running version 7.0.4 from Jan 18.
Happy to help test/provide more info, I love Legend! Thanks!

SamMarrocco

“Black Screen” has happened on iOS 3 times in the last few days. I hadn’t used Legend on my iPhone for at least 24 hours today, to I started my phone, force-quit every app on it EXCEPT legend (which was still running in the background, then went back to the desktop. I then ’launched" legend (actually just bringing it to the front, and it had the black screen.

No other ‘apps’ were running on my iPhone when I brought it to the front, but they had been running previously.

skywriter

Anything new here? The issue persists and almost every time I open the app on the iPhone, there’s a white screen. I habe to close and open the app. That cannot remain like this.