Did something break (Moo) Legend and Mailbird!?!

LauraH

I’m trying to click on the email links I’ve added to Legend in Mailbird - and nothing happens! Mailbird isn’t working it’s magic to take me to the email!! Did something recently break the cooperation?

@Jerud - Is Mailbird working as expected for you?

Jerud

LauraH I’m able to open email attachments from my Moo Pane in Mailbird.

There was a stretch where Mailbird was acting odd but it seems okay now, with some delays/lags when typing text into Moo.

Jay

I don’t think any of our recent changes should have broken that. It’s possible that Mailbird changed something? I’ll look into it, but would be good to know if it’s broken for anyone else.

LauraH

Well - today Mailbird is working as expected with (Moo). Email links take me to the email as expected.

Weird. I don’t know what caused the isolated incident! Assume fixed for now. I’ll report back if the problems reappear.

Jerud

I’m reopening this because now I can’t open mail messages in Mailbird.
I never had the problem when @LauraH had it above, but I noticed it in the last few days.

I don’t frequently open these email links, partly because It’s a bit of a pain. I have to switch to Mailbird, then navigate to where I was when working in Legend and find the same spot I had been looking at. So I don’t do it often. I mostly use it as a documentation step. But when you need it, you need it.

It’d be real nice if drag/dropping an email in Mailbird just saved it as an .eml and linked it in as a regular file attachment, but then let me view it in the Gmail pane directly in Legend. Being able to use non-google email is critical for me…but I can’t make nearly as much use of this feature as I would like. I often end up copy/pasting whole emails right into item Notes and only linking the Mailbird message as a “backup”.

Jorge

I am having the same problem.
Given an email that was dragged from mailbird some time ago and that has responses that have added Re: to the subject line
When you double click on them in the mailbird Legend App
Then they are not found (Legend doesn’t say anything just doesn’t react)
New emails being just dragged work fine, when double clicking them the proper email is found in mailbird and displayed.

In my case it’s particular important because my workflow transfers all my action items from my mailboxES to Legend, so my mailboxES are just a repository of old emails but all my action items are in Legend. I use gmail, outlook and 2 other emails and that’s why mailbird is crucial for my work, as wrangling all my email with browser interfaces would be a good cause for slitting my wrist or somebody’s neck. ha ha

My use case is giving follow up to my co workers pending items so being able to quickly double click on a work item and pointing to the email so that I can reply is crucial for productive work.

I am raising the priority of this becuase of that.

Jorge

Just bringing this back from 1 year ago… The problem continues happening. Today I found an email child in the Mailbird app and when clicking on it, nothing happens. However if I search for the description of the subject of the email, I can find the email in mailbird.