mailbird problem

christophe

Hello, I have a problem with mailbird.
All emails moved to the outliner are duplicated.
In fact, there is no duplication when dragging and dropping.
As soon as mailbird closes, then I restart, I have the email which then appears in duplicate.
I’m on Windows 10, mailbird and legend are updated to the latest stable version.
THANKS

christophe

Dealing with around fifty emails every day, it’s a pain to manage.
Jay, is it possible to resolve this issue in the next few days?
THANKS

Jorge

Now that you mention it same thing is happening to me. I noticed but didn’t realize it until you wrote this.

christophe

@Jay
I’m sorry to restart, but it’s unbearable.
All the emails I move (around 50 to 80 per day) are created in duplicate, I have to delete them by hand each time.
Sorry, but for me this is a new urgent bug to deal with.
On the previous stable version, it didn’t do that and the behavior was normal.

Jay

christophe That sounds super annoying. I will prioritize this 👍

christophe

A quick reminder

Jay

It’s hard to debug it since I can only access the stable version of Legend in Mailbird. I emailed the Mailbird team to try to get a testing version and they didn’t respond. I’ll try emailing again this week, otherwise I’ll try to come up with some way to figure out what’s happening.

christophe

Jay thanks jay

Jerud

Moving emails from Mailbird into Legend isn’t part of my main workflow, especially not with my recent project. But I do have the Legend Pane configured in Mailbird and have been using the feature occasionally as of late. Something weird is definitely going on here.

Last week I saw this duplicating of email-items but was in a rush; I dismissed it as my own mistake and moved on. I just tested it and it is repeatable. Furthermore it looks like something isn’t working with sync between the Mailbird and Legend app instances. Maybe they’re connected…maybe not.

I’m running stable in the windows 11 desktop app. Today I dragged an email into the top of my “inbox” – which is at the top of root in my document (my “Inbox” Pane filters off Headings and Projects so I can process these items into their correct spots). That new email-item appeared at the top of the Pane in Mailbird’s instance but not in my desktop app. Normally changes sync quite rapidly but I waited a minute and nothing happened. My connection is pretty solid right now so that’s not the issue. I then created a couple gibberish test items and they also did not sync to desktop.

So I did a forced Reload on desktop and it updated to show the mail-item plus the test items – along with a second instance of the mail-item hanging out at the bottom of the root-level of my document (below all the Headings and Projects). BTW This is also where zombie items always appear, when I get those.

Then I tried completing one of the test items in desktop, to see if that change would sync back. The appropriate item in Mailbird did turn grey, but didn’t disappear or get a dashed outline, and the Task prefix doesn’t show a check in it.

I don’t think I can force-reload the Mailbird app so I just restarted Mailbird and let it reload the documents. After doing that, it shows the same thing as the desktop app.

Mailbird instance (after completing the test item, but before reloading the app):

Desktop instance (after completing test item):

Jorge

I have the same problem in mailbird. The creatin of duplicate items and the sync freeze every now and then, and nonly restarting the apps fixes it.

christophe

@Jay , I couldn’t resist, I sent a support message to Mailbird. I would like to send you my exchange with them by private messaging.
This email duplication problem has been much too annoying for two months.
As long as it’s not resolved, I almost want to ask to go back to the stable version from last August because it’s so painful to manage.
I hope this can help.

Jay

Thanks for doing that @christophe! I had not heard back from my previous Mailbird contacts. I emailed the new contact you provided so hopefully we can resolve this soon.

Jorge

Jay Any progress on this?

Jay

The latest update that went out to stable should actually have fixed this, but I forgot to put it in the release notes. Is it still not working correctly? The Mailbird team has given me some debugging tools so if it’s still not working right for you can I debug it now.

christophe

It’s almost good, but not quite.
Since the appearance of this bug, emails moved in the document were duplicated, one item where the email is slipped, then the other item at the very bottom of the document.
Now it’s still duplicate, but in the same place

Jerud

+1 to @christophe ’s last.

Dropping Mailbird into my Outline is not part of my regular workflow but I do have cause to use it time to time. One of those times was just now. I dropped in two different emails (individually) and each one appeared as two identical items, in the same spot in the Outline.

Jay

The duplicating bug should be fixed now 🙂

christophe

Hello Jay, on the quick tests I just did, everything looks ok.
Thank you for your intervention, and I noted that you were going to try to resolve all the small bugs that we were able to report.
This seems to me to be very important for Legend’s reputation.
And subsequently, Legend’s features will make the difference in convincing many new users, I have no doubt.

I don’t have the impression that many people use Mailbird, but there are a series of small bugs that I will report on in another post. I figure this could be resolved quite easily.